Support
Need help? We're here for you. Find answers below or reach out to our team directly.
Contact Us
For any questions, issues, or feedback, email us at:
We aim to respond within 48 hours.
Frequently Asked Questions
How do I reset my password?
On the login screen, tap "Forgot password?" and enter your email address. You'll receive a link to reset your password.
How do I update my training preferences?
Go to Settings (gear icon) and tap Training Preferences. From there you can update your schedule, equipment, goals, and training locations.
How do I change my training plan?
Navigate to your Training Calendar and tap the plan adjustment option. Korvi's AI will regenerate your programme based on your updated preferences and progress.
Can I use Korvi without the sensor?
Yes. Korvi works as a fully featured AI training app without any hardware. The Korvi sensor is an optional accessory that adds real-time motion tracking to your workouts.
How do I delete my account?
Visit our account deletion page for step-by-step instructions. You have a 30-day grace period to change your mind.
Bug Reports
If you've found a bug or the app isn't working as expected, please email us at support@korvi.fit with:
- A description of the issue
- Your device model and OS version
- Steps to reproduce the problem
- Screenshots or screen recordings if possible
Privacy & Data
For questions about how we handle your data, see our Privacy Policy.
For data-related requests, contact privacy@korvi.fit.